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Frequently Asked Questions (FAQs)
Welcome to Healthway Direct! Below are answers to some of our most frequently asked questions, including product details, delivery times, and more.
About Healthway Direct
Q: Who are Healthway Direct?
Healthway Direct is a UK-based online retailer established in 2006, specialising in premium wellness and personal care products. We proudly offer the Hitman Pleasure range of intimate lubricants, as well as the world-renowned Moroccanoil collection of hair care products, including argan oil treatments, shampoos, and conditioners.
Hitman Pleasure Range
Q: What is Hitman Pleasure?
Hitman Pleasure is a leading global lubricant brand offering high-quality products aimed at enhancing intimacy and addressing sexual dysfunctions such as dryness, delayed performance, and other common concerns.
Q: Are Hitman Pleasure lubricants suitable for sensitive skin?
Yes. All Hitman Pleasure products are dermatologically tested and formulated using body- safe, hypoallergenic ingredients. If you have particularly sensitive skin, we recommend a patch test before full use.
Q: Can these products help with sexual performance issues?
Certain products within the Hitman Pleasure range are designed specifically to support sexual wellness and address performance-related issues. Please refer to individual product descriptions for full details.
Moroccanoil Hair Care
Q: Do you sell genuine Moroccanoil products?
Yes, we stock 100% authentic Moroccanoil items sourced directly from authorised distributors. This includes their signature argan oil hair treatments, as well as shampoos, conditioners, and styling products.
Q: Are Moroccanoil products suitable for all hair types?
Moroccanoil offers a range of products tailored to different hair types and concerns, including dry, damaged, frizzy, fine, and colour-treated hair. Each product listing includes recommendations for the best use.
Orders & Delivery
Q: When will my order be dispatched?
All orders placed before 2pm (UK time) are dispatched the same working day (Monday to Friday).
Q: How long does delivery take?
UK standard delivery takes 2–3 working days. For international orders, delivery times vary depending on location. Estimated delivery times will be shown at checkout.
Q: Do you deliver internationally?
Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location.
Q: Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive an email confirmation with your tracking number and link to follow your delivery.
Returns & Refunds
Q: What is your returns policy?
We accept returns within 14 days of receiving your order, provided items are unused, unopened, and in their original packaging. For hygiene reasons, opened personal care items cannot be returned.
Q: How do I request a return?
Please email our support team with your order number and reason for return. We’ll provide return instructions and support.
Customer Support
Q: How can I get in touch with Healthway Direct?
You can contact us by email at sales@healthwaydirect.co.uk or via our Contact Us form on the website. We aim to respond to all enquiries within 24 hours (Monday to Friday).
Q: Is your packaging discreet?
Yes, all orders are shipped in plain, unbranded packaging to ensure complete privacy and discretion.
Still have questions? Don’t hesitate to get in touch with us — we’re here to help!
